9 March 2013

Part 6 - Change Management (ITIL Video Tutorials)

Change management aims to ensure that standardised methods and procedures are used for efficient handling of all changes. A change is an event that results in a new status of one or more configuration items (CIs), and which is approved by management, cost-effective, enhances business process changes (fixes) – all with a minimum risk to IT infrastructure.
The main aims of change management include:
  • Minimal disruption of services
  • Reduction in back-out activities
  • Economic use of resources involved in the change
Common change management terminology includes:
  • Change: the addition, modification or removal of CIs
  • Request For Change (RFC) or, in older terminology, Change Request (CR): a form used to record details of a request for a change and is sent as an input to Change Management by the Change Requestor
  • ITIL v2 - Forward Schedule of Changes (FSC): schedule that contains details of all forthcoming Changes.
  • ITIL 2007 - Change Schedule (CS): schedule that contains details of all forthcoming Changes, and references historical data. Many people still refer to the known term FSC.

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