9 March 2013

Part 11 - Capacity Management (ITIL Video Tutorials)


Capacity management supports the optimum and cost-effective provision of IT services by helping organisations match their IT resources to business demands. The high-level activities include:
  • application sizing
  • workload management
  • demand management
  • modelling
  • capacity planning
  • resource management
  • performance management
Capacity management is focused on strategic capacity, including capacity of personnel (e.g., human resources, staffing and training), system capacity, and component (or tactical) capacity.

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